Join gTech Ads as an Operations Lead, Sellside Delivery, to manage global operations and ensure exceptional service for our Ad and Publisher products. This role is integral to helping clients maximize their success with Google's advertising solutions.

We focus on a broad spectrum of services, from enhancing self-help resources to providing in-depth consultative support for major clients. Our team collaborates closely with Sales, Product, and Engineering to refine products and elevate the client experience, acting as a trusted partner to drive client ROI.

Oversee global Sellside operations, rigorously upholding Service Level Agreements (SLAs) and quality benchmarks. Ensure seamless follow-the-sun support coverage worldwide.

Proactively identify and address daily operational challenges to maintain delivery stability and enhance service quality. Conduct thorough root-cause analyses for persistent issues and implement preventative measures.

Troubleshoot operational problems, propose data-informed solutions, and work collaboratively across teams to implement project workflows. Utilize data analysis and volume trends to inform operational decisions and daily resource allocation.

A Bachelor's degree or equivalent practical experience is required.

We are looking for candidates with at least 5 years of experience in building stakeholder relationships and in client-facing roles within service delivery. A strong background in identifying process issues, developing solutions, and collaborating with cross-functional teams is essential.

Preferred qualifications include experience in leading training functions, managing fast-paced technical incidents, and improving human workflows through tooling or automation with product/engineering teams. Proficiency in data analysis tools like SQL and dashboards, along with a solid understanding of the online advertising landscape, is highly advantageous.