Join our Credit Bureau Reporting Operations team as a detail-oriented Operations Analyst. This role is pivotal in ensuring credit bureau reporting is consistently timely, accurate, and compliant with all relevant guidelines and regulations.

You will be instrumental in preparing and delivering comprehensive credit bureau reports by expertly extracting data from data warehouses. A key aspect of this position involves managing the entire dispute resolution process for any discrepancies reported by Credit Information Companies (CICs), requiring thorough investigation and timely, well-documented responses.

Key responsibilities include extracting, validating, and reconciling data for accurate report generation adhering to regulatory standards.

Manage the full lifecycle of dispute resolution for CICs, ensuring prompt and compliant resolutions.

Draft and submit clear, detailed dispute responses via email and designated portals.

Monitor dispute aging, track TAT adherence, and ensure compliance with SLAs.

Handle professional client communications, providing updates and addressing queries.

Address and resolve escalations efficiently, collaborating with internal teams.

Maintain meticulous records of all reporting activities, dispute cases, and client interactions.

Identify trends in dispute data to recommend process enhancements and improve reporting accuracy.

Collaborate with cross-functional teams to align on reporting standards and regulatory updates.

We are seeking candidates with a Bachelor's degree in any field and proven experience in both written and oral communication. The ability to engage effectively with individuals across all organizational levels—technical, business, and executive—is essential.

Additional qualifications include experience in data analysis courses, which would be beneficial for this role.