Join EY as an On-site Technology Support Specialist and build a career within a global scale organization focused on inclusive culture and cutting-edge technology. Enterprise Technology provides essential, secure, and resilient tech services to a vast global workforce, driving innovation in collaboration tools and infrastructure. This role focuses on delivering an outstanding customer experience through operational excellence and innovative solutions, collaborating with technologists and business specialists to meet evolving business needs and offering significant growth and learning opportunities.

Key responsibilities include facilitating hardware and software deployment, managing user provisioning and deprovisioning, coordinating hardware repairs and software reinstallation, and resolving end-user incidents for firm-standard technologies. You will identify and prevent future technical issues, provide after-hours support for escalated problems, and perform asset management duties. Additionally, the role involves assisting with off-site technology support for events, IT tasks for office moves, and acting as "remote hands" for other technology functions. Maintaining a deep understanding of EY Technology's services and the firm's business is crucial to proactively address user technology needs and ensure productivity.

Success in this role requires strong analytical skills for resolving escalated end-user incidents and walk-up issues, coupled with experience in Service Now (Incident and Change Management) and the NexThink tool. You should be adept at prioritizing incidents and communicating these priorities effectively. A Bachelor's degree or equivalent work experience is beneficial. Essential qualifications include excellent communication, interpersonal, organizational, and time management skills, along with a strong customer service attitude. The ability to collaborate effectively with end-users and IT personnel at all levels, and communicate clearly with supervisors and peers, is vital. Approximately 2-4 years of experience in end-user technology support is expected.