Join EY, a global leader in professional services, and contribute to building a better working world. As an On-site Technology Support Specialist (Associate) within Enterprise Technology, you will play a crucial role in delivering reliable, secure, and resilient technology services. This role is pivotal in ensuring a superior customer experience through innovation and operational excellence, working alongside technologists and business specialists to meet evolving business needs. Embrace exciting learning opportunities and advance your career in a dynamic environment.

The On-site Technology Support team is dedicated to empowering customers to achieve their goals by providing exceptional support services. You will be instrumental in facilitating multiple technology support activities within the country or site. This position demands strong prioritization skills and the ability to navigate diverse software and hardware technologies in a fast-paced setting.

Facilitate and manage the deployment of hardware and software to end-users, including complex installations and configurations.

Oversee the setup of technology for new hires and the retrieval of equipment from departing employees.

Coordinate and execute hardware repairs and software reinstalls to resolve end-user incidents.

Troubleshoot and resolve issues related to firm-standard software, hardware, and mobile technologies, identifying trends to prevent future occurrences.

Provide critical after-hours support for escalated issues under minimal supervision.

Execute asset management tasks such as procurement, inventory, tracking, and distribution according to firm policies.

Assist with off-site technology needs for firm-sponsored events and meetings.

Support IT requirements for office moves, buildouts, and relocations.

Act as a "remote hands" support for other EY Technology functions like Telecommunications and Hosting.

Maintain a comprehensive understanding of EY Technology's services to effectively address end-user needs.

Gain insight into the firm's business to proactively resolve technology issues impacting productivity.

Demonstrate strong analytical skills to effectively resolve end-user incidents escalated from the service desk or reported directly.

Possess experience with ServiceNow, including Incident and Change Management.

Familiarity with the NexThink Tool is required.

Exhibit sound decision-making abilities, particularly in prioritizing and communicating incident resolution.

A Bachelor's degree or equivalent professional experience is preferred.

Excellent communication, interpersonal, organizational, and time management skills are essential.

A proactive and positive customer service attitude is a must.

Ability to collaborate effectively with end-users at all levels and IT personnel.

Clear and concise communication with supervisors and colleagues is expected.

Approximately 2-4 years of experience in end-user technology support is required.