Join EY's Enterprise Technology team as an On-site Technology Support Specialist and contribute to building a better working world. This role is crucial in providing essential technology services and support to EY's extensive workforce, ensuring seamless operations through innovative solutions and a robust infrastructure. You will be instrumental in shaping an outstanding customer experience by blending innovation with operational excellence.

This position offers a dynamic environment where you'll collaborate with technologists and business specialists, fostering continuous growth and exciting learning opportunities. Make a tangible impact by delivering efficient, high-quality technology services and solutions that directly support the firm's mission and its people.

As an On-site Technology Support Specialist, your responsibilities will include facilitating hardware and software deployments for end-users, including installation and configuration. You will manage the provisioning and de-provisioning of technology assets, setting up new hires and processing departures. Resolving end-user incidents related to firm-standard hardware and software, including mobile devices, and identifying trends to prevent future issues is key. The role also involves providing after-hours support for escalated issues, performing asset management tasks, and assisting with IT needs for office moves and relocations. Additionally, you will act as remote hands for other EY Technology functions, maintaining a deep understanding of EY's technology offerings to effectively address user needs.

To excel in this role, strong analytical skills are essential for addressing escalated incidents and walk-up issues. Experience with Service Now for Incident and Change Management, as well as the NexThink tool, is required. You should possess the ability to prioritize incidents and communicate these effectively to end-users. A Bachelor's degree or equivalent work experience is desirable. Key attributes include excellent communication, interpersonal, organizational, and time management skills, coupled with a strong customer service attitude. The capacity to liaise effectively with all levels of end-users and IT personnel is vital. Approximately 2-4 years of experience in end-user technology support is expected for this position.