Join EY's Enterprise Technology team as an On-site Technology Support Senior Specialist and contribute to building a better working world. This role offers a unique opportunity to advance your career within a global, inclusive culture, leveraging cutting-edge technology and support systems. You'll be instrumental in providing reliable, secure, and resilient technology services to our extensive workforce, focusing on enhancing customer experience through innovation and operational excellence.

As an On-site Technology Support Senior Specialist, your responsibilities will include facilitating hardware and software deployments, resolving complex end-user incidents, and acting as a lead for junior specialists. You will manage asset lifecycle activities, act as remote hands for other technology functions, and ensure a thorough understanding of EY Technology services to meet end-user needs. Proactively addressing technology support issues and developing effective solutions will be key to your success.

We are seeking professionals with approximately 4-8 years of extensive experience in end-user hardware and software technology support. Essential qualifications include advanced analytical and decision-making skills, with the ability to lead projects and manage team performance. A Bachelor's degree or equivalent work experience is preferred. Exceptional communication, interpersonal, organizational, project, and time management skills are vital for effective collaboration and customer service in this fast-paced, on-site role.