Join EY as an On-site Technology Senior Support Specialist and contribute to building a better working world. This role is integral to Enterprise Technology, ensuring reliable, secure, and resilient tech services for over 300,000 EY professionals.

As part of the On-site Technology Support team, you'll provide a high level of technical assistance, focusing on customer satisfaction and firm objectives. You'll leverage your expertise to resolve complex issues, enhance team effectiveness, and anticipate technology needs.

This is an exciting opportunity to advance your career within a global organization that values innovation, operational excellence, and employee growth. You'll work with cutting-edge technologies and have access to continuous learning and development opportunities.

Key responsibilities include facilitating hardware and software deployment, including installation, configuration, and testing of complex firm hardware. You will assist with hardware repairs and software reinstallation to resolve user incidents.

Resolve intricate issues with firm-standard software and hardware, including mobile devices, and identify trends to prevent recurrence. Act as a mentor for junior specialists and provide after-hours support for escalated issues. Perform asset management tasks such as procurement, inventory, and distribution.

You will also act as remote support for other EY Technology functions, maintaining a deep understanding of EY's services to effectively address user needs. Proactively identify and resolve technology issues that impact user productivity.

To excel in this role, you'll need approximately 4-8 years of extensive experience in end-user software, hardware, and technology support. Exceptional communication, interpersonal, organizational, project, and time management skills are essential.

A strong customer service attitude and demonstrated multitasking abilities in a fast-paced environment are crucial. You should be adept at liaising with all levels of end-users and IT personnel, and effectively communicating with supervisors and peers.

Advanced analytical skills are required for escalated incidents and walk-up issues. The ability to make decisions impacting numerous customers and communicate outcomes effectively is expected. Experience leading projects and overseeing team performance is also a valuable asset.