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The Nordic C&I Digital Strategy & Execution Coordinator is instrumental in supporting CRM operations and the deployment of C&I Accelerators across the Nordics Business Unit, Service Lines, and Industries. This role focuses on connecting with and supporting users of C&I Accelerators to address their needs, ensuring sales and pipeline data accuracy, fostering collaboration with business stakeholders, and driving the adoption of CRM and C&I Accelerators through enhanced data quality awareness and continuous operational improvements.

Engage with a diverse user base to enhance sales and commercial excellence activities, primarily utilizing Dynamics CRM and other C&I Accelerators.

Provide dedicated support to Nordic users, initiatives, and activities that accelerate sales and commercial success, collaborating closely with key business stakeholders. Keep the Nordic S&CE team apprised of common user inquiries and significant feedback to refine user support and experience.

Manage the Dynamics CRM licensing process, including handling DOS access and assigning CRM learning modules in Success Factors for new users.

Develop insightful reports and updates for various committees and leadership forums.

Contribute to the implementation and ongoing enhancement of governance frameworks for the sales and pipeline lifecycle, ensuring robust data quality controls.

A Bachelor's degree in finance, accounting, management, marketing, sales, or a related field, or equivalent professional experience, is required.

Possess 4-6 years of relevant experience, with practical exposure to CRM operations, reporting, or sales/pipeline support. A comprehensive understanding of sales processes and pipeline management is essential. Project management skills and prior experience are also necessary.

Ideally, you will also have experience with account management and change management principles.

Proficiency with CRM Dynamics systems is a must, alongside expert-level command of MS Office Suite (Word, Excel, PowerPoint). Experience with tools such as LENS, Power BI, Alteryx, or other Business Intelligence systems is a plus.

Key attributes include strong communication and networking skills for effective collaboration in a virtual, matrixed organization, adaptability, and the ability to thrive in a fast-paced, agile environment. You should be capable of working under pressure, managing multiple priorities effectively, and escalating challenges promptly. Synthesizing complex information into clear, impactful messages is also crucial.