Capgemini Engineering, a global leader in engineering services, invites skilled professionals to join our innovative team. We empower leading companies to achieve their full potential through cutting-edge digital and software technology services across diverse industries.

As part of our dynamic workforce, you'll contribute to groundbreaking projects, from autonomous vehicles to advanced robotics. This role offers a career filled with opportunities for professional growth and the chance to make a significant impact.

We are seeking experienced professionals for a permanent NOC Engineer position. This is an exciting opportunity to work in a fast-paced environment with a company committed to technological transformation and sustainable solutions.

Monitor critical network, service, and application platforms utilizing advanced enterprise monitoring tools.

Proactively detect, acknowledge, and correlate alarms and events, conducting initial triage and impact assessments.

Create, manage, and maintain incident tickets, ensuring accurate severity, timelines, and comprehensive documentation.

Troubleshoot and resolve network and service issues spanning routing, switching, access, and application layers.

Coordinate and manage high-priority incidents (P1/P2), including leading bridge calls and communicating with stakeholders.

Escalate incidents effectively to internal teams, vendors, and leadership to facilitate prompt resolution.

Proven experience in network monitoring and incident management.

Strong troubleshooting skills across various network layers.

Ability to coordinate and manage high-priority incidents, including clear stakeholder communication.

Familiarity with operational processes, SLAs, and incident management best practices.

Excellent collaboration skills and the ability to work effectively with cross-functional teams.