Join our dynamic team as a Network Operations Center (NOC) Engineer. This role is integral to maintaining the health and performance of our network, service, and application platforms.

You will be responsible for proactive monitoring, swift incident detection, and efficient resolution to ensure seamless service delivery.

This permanent position is based in Gurgaon and offers a fantastic opportunity within the Products & Systems Engineering community at Capgemini.

Your primary focus will be monitoring enterprise platforms, detecting and triaging alarms, and assessing their impact. You will meticulously manage incident tickets, ensuring accurate documentation and timely updates.

Key duties include troubleshooting network issues across various layers, coordinating critical incident response, and facilitating effective communication with stakeholders and vendors. You will also escalate complex problems to the appropriate teams for rapid resolution.

Collaborating with cross-functional teams is vital to minimize service disruptions and restore operations swiftly, while upholding operational processes, SLAs, and best practices in incident management.

This position is ideal for experienced professionals looking to leverage their expertise in network operations. While specific degree requirements are not detailed, a strong foundation in network troubleshooting and incident management is essential.

We are seeking individuals adept at utilizing enterprise monitoring tools, understanding alarm correlation, and performing initial impact assessments. The ability to manage incident tickets effectively and communicate clearly during critical situations is paramount.

Successful candidates will demonstrate a commitment to maintaining service uptime, adhering to SLAs, and working collaboratively to achieve optimal operational outcomes.