Join our team as a NOC Engineer, a permanent role within Capgemini Engineering. This position focuses on ensuring the seamless operation of network, service, and application platforms.

You will be instrumental in monitoring critical systems, detecting and resolving network and service issues, and managing incidents to minimize disruption. This role is ideal for experienced professionals seeking to contribute to robust operational excellence.

Your primary responsibilities will include monitoring network, service, and application platforms using enterprise tools. You'll detect, acknowledge, and correlate alarms, performing initial triage and impact assessments. Creating, managing, and maintaining incident tickets with accurate documentation will be key. Furthermore, you will troubleshoot network and service issues across various layers and coordinate P1/P2 incidents.

Effective collaboration with cross-functional teams, vendors, and leadership is essential for timely resolution and service restoration. Ensuring compliance with operational processes, SLAs, and incident management best practices is also a core function of this role.

This role requires a proactive approach to network operations and a strong understanding of troubleshooting methodologies. You should be adept at using enterprise monitoring tools and experienced in incident management processes.

Candidates must be comfortable coordinating incident bridges, communicating effectively with stakeholders, and escalating issues as needed. A collaborative spirit and commitment to maintaining high service levels are vital for success in this position.