Join Capgemini Engineering, a global leader in engineering services, where we empower innovative companies to reach their full potential. Our team of dedicated engineers, scientists, and architects excels in providing cutting-edge digital and software technology services across diverse industries. This is an opportunity for a fulfilling career filled with growth, impact, and unique daily challenges.

Capgemini Engineering is a premier partner for business and technology transformation, guiding organizations through their digital and sustainability journeys. We create substantial value for businesses and society through our global presence of 340,000 team members in over 50 countries. With a rich history spanning more than 55 years, Capgemini leverages technology to address comprehensive client needs, offering end-to-end services from strategy and design to engineering, powered by expertise in AI, generative AI, cloud, data, and deep industry knowledge.

As a NOC Engineer, you will be instrumental in monitoring enterprise network, service, and application platforms using advanced tools. You will detect, acknowledge, and correlate alarms, performing initial triage and impact assessments.

Key responsibilities include creating and maintaining incident tickets with accurate details and timelines. You'll troubleshoot network and service issues across various layers and coordinate P1/P2 incidents, including leading bridge calls and communicating with stakeholders. Effective escalation to internal teams, vendors, and leadership is crucial for timely resolution. Collaboration with cross-functional teams to minimize service impact and ensure swift service restoration is also a core function. Maintaining compliance with operational processes, SLAs, and incident management best practices is essential.

This role requires a strong foundation in Network Monitoring and ITSM Tools, alongside expertise in Routing, Switching, and IP Networking. Familiarity with DOCSIS, HFC, CMTS, and Broadband Technologies is essential. Candidates should possess knowledge of Core, Access, Security, and Load Balancing Platforms, as well as Voice, Video, Wi-Fi, and Mobile Technologies. Experience with Enterprise Applications and Service Platforms is also needed.

We are seeking experienced professionals for this permanent position. The ideal candidate will be adept at troubleshooting complex network and service issues, managing incidents efficiently, and communicating effectively with diverse teams and stakeholders. A proactive approach to service assurance and adherence to best practices are highly valued.