Birlasoft is seeking a seasoned Nexthink Architect with extensive experience in End-User Computing (EuC) solutions. This role is crucial for implementing and managing platforms like Nexthink and Nanoheal, ensuring robust automation and system performance.

We are looking for a professional with a deep understanding of automation principles and a proven track record in hands-on platform management. The ideal candidate will contribute significantly to the reliability and efficiency of our IT infrastructure.

This position offers a fantastic opportunity to leverage your expertise in a dynamic environment and play a key role in shaping our technological advancements.

Key responsibilities include administering and maintaining Nexthink and Nanoheal platforms for optimal performance and seamless integration.

You will implement configuration updates and develop essential workflows for end-user IT service desk functions. Collaboration with cross-functional teams to translate business needs into effective technical solutions is a core part of this role.

Monitoring system health, performance, and reliability to meet business objectives, alongside proactive issue resolution to minimize downtime, will be essential. Regularly assessing existing automation solutions for improvement and staying abreast of the latest automation technologies will also be critical.

A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is required.

Candidates must possess at least 8 years of experience in automation development, with a specific focus on Nexthink, Nanoheal, or comparable solutions. Proven expertise with automation platforms and tools, including Nexthink, is essential.

A foundational understanding of Generative AI (GenAI) technologies, alongside knowledge of machine learning and natural language processing/understanding (NLP/U) techniques, is beneficial. A strong grasp of automation principles and practices, coupled with excellent problem-solving and critical thinking skills, is expected.