Join our dynamic team as a MuleSoft Production Support Engineer (L1/L2) and play a crucial role in maintaining and enhancing our MuleSoft integration platforms. This position requires a seasoned professional with 4-6 years of experience, dedicated to ensuring the stability, reliability, and availability of our production environments. You will be instrumental in managing incidents, performing root cause analysis, and implementing improvements to drive continuous service excellence.

This role offers a unique opportunity to work with cutting-edge technology within a forward-thinking organization committed to innovation and client success. If you are passionate about delivering high-quality support and eager to grow your career, we encourage you to apply.

As a key member of our production support team, you will provide L1/L2 support for MuleSoft APIs and integrations, ensuring swift response to incidents and service requests within defined SLAs.

Your responsibilities will include monitoring production environments, performing initial triage, troubleshooting, and resolving integration issues. You will also be responsible for minor bug fixes, implementing enhancements, and conducting root cause analysis to proactively improve service performance. Collaboration with development, infrastructure, and business teams is essential for effective issue resolution and escalations.

You will manage tickets, incidents, and change records using ServiceNow, adhering to ITIL-based support processes. Participation in on-call rotations is required to ensure uninterrupted operation of critical integrations. Additionally, you will contribute to documentation, knowledge base articles, and operational dashboards to foster a culture of continuous improvement.

We are seeking candidates with 4-6 years of IT experience, including at least 3 years specifically in MuleSoft production support. A strong command of Mule 4 applications, APIs, and integration services is essential, along with a solid understanding of API-led connectivity.

Proficiency in the Anypoint Platform, Runtime Manager, API Manager, and CloudHub/on-prem deployments is required. You must demonstrate expertise in troubleshooting MuleSoft applications, analyzing logs, and resolving production issues. Hands-on experience with ServiceNow for IT Service Management processes is mandatory.

Essential skills include a good grasp of REST/SOAP APIs, XML, JSON, web services, and basic Unix/Linux commands. Familiarity with ITIL processes and a strong analytical and problem-solving mindset are crucial. Experience with Splunk for log analysis and monitoring is highly advantageous.