Embark on a leadership journey with EY, a global leader in professional services, shaping the future of AI Business Solutions. This Senior Manager role focuses on Dynamics CRM, offering a unique opportunity to drive large-scale engagements and foster business growth. You'll be instrumental in architecting innovative solutions and leading diverse teams within EY's Global Delivery Services network, contributing to a better working world.

Lead comprehensive Microsoft Dynamics 365 CRM solution design and delivery for complex programs. Architect scalable, high-performance solutions aligned with strategic business and technology objectives. Uphold solution quality, governance, and best practices throughout implementation lifecycles. Collaborate with stakeholders to define vision and roadmaps, providing technical leadership across multiple projects. Mentor teams, foster innovation, and support pre-sales activities including proposal development and client presentations. Drive business development, account growth, and build trusted client relationships.

A seasoned professional with 12+ years of experience, ideally holding a Bachelor’s degree in Computer Science, IT, or a related field. Demonstrated expertise in Microsoft Dynamics 365 (Sales, Customer Service, Marketing) and the Power Platform is essential. Proven success in managing large, distributed teams and complex programs is required. Strong stakeholder management, communication, and problem-solving skills are key. Experience with Agile/DevOps methodologies and a passion for continuous learning and innovation are highly valued.