Join EY as a Microsoft CRM Technical Senior Manager and shape your future in a globally connected environment. You'll lead large-scale Dynamics 365 CRM projects, drive solution excellence, and contribute to business growth. This role offers a unique blend of deep technical expertise and strategic leadership, ensuring successful project delivery and the expansion of CRM capabilities. Become part of a diverse team dedicated to building a better working world and advancing innovative solutions within the Microsoft Business Applications ecosystem.

Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions for complex programs. Architect scalable, high-performance solutions aligned with business and technology strategies, ensuring solution quality and best practices. Collaborate with stakeholders to define vision and roadmaps, providing technical leadership across multiple projects. Mentor teams, foster innovation, and support pre-sales activities including solutioning and proposal development. Drive business development opportunities, build client relationships, and manage risks and issues proactively. Oversee resource management and team performance to achieve organizational goals.

Requires strong expertise in Microsoft Dynamics 365 (Sales, Customer Service, Marketing) and the Power Platform. Deep understanding of CRM architecture, customization, configuration, and extension capabilities is essential, alongside hands-on experience in integrations, data migration, and enterprise solution design. Proven leadership in managing large, distributed teams and complex programs is necessary, complemented by strong stakeholder management, communication, and problem-solving skills. Experience with Agile/DevOps methodologies and a focus on quality, scalability, and performance are key. A Bachelor’s degree in Computer Science, Information Technology, or a related field, with 12+ years of total and relevant experience, is required. Experience in client-facing roles and global delivery models is advantageous.