Join EY and contribute to building a better working world by shaping the future of AI Business Solutions. As an experienced Microsoft Dynamics 365 CRM Lead / Senior Consultant, you will be instrumental in designing, delivering, and optimizing enterprise-grade D365 and Power Platform solutions. This role offers a unique blend of deep technical expertise, solution ownership, team leadership, and crucial stakeholder engagement to achieve significant business outcomes within complex CRM environments.

Global Delivery Services at EY comprises a worldwide network of service delivery centers, playing a vital role in EY's strategy by supporting the organization's growth agenda. With a history dating back to 2002, GDS has evolved into a global powerhouse of over 80,000 professionals across ten locations, dedicated to client service and enablement services worldwide.

Lead the end-to-end design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business requirements and adherence to best practices. Architect and deliver comprehensive solutions across D365 modules, including Sales, Customer Service, Marketing, and Field Service. Develop and customize core CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API. Design and implement scalable integrations leveraging Azure and Power Platform capabilities. Oversee system architecture, performance tuning, thorough testing, and deployment processes to guarantee optimal functionality and user experience. Provide strong technical leadership and mentorship to team members, fostering a collaborative environment focused on high-quality delivery. Engage effectively with business and technical stakeholders, translating complex technical concepts into clear, actionable discussions. Participate actively in project planning, sprint ceremonies, estimations, and delivery governance within Agile methodologies. Continuously stay abreast of Dynamics 365 and Power Platform advancements, proactively recommending and implementing improvements. You will be responsible for decision-making, optimizing processes, managing resources, and overseeing team management for efficient task execution, including personnel allocation, supervision, task assignment, and ensuring teams are equipped with necessary tools and support to meet organizational goals.

Demonstrate strong expertise in Microsoft Dynamics 365 CRM configuration, customization, and solution delivery. Possess proficiency in C#, JavaScript, HTML, and CSS, with practical experience in developing plugins and workflows. Maintain a solid understanding of the Power Platform, including Power Apps, Power Automate, and Power BI. Exhibit a deep comprehension of CRM data models, security frameworks, and business processes. Proven experience in designing scalable and maintainable system architectures. Strong problem-solving and analytical skills are essential, coupled with a keen attention to quality and performance. Effective communication, stakeholder management, and leadership skills are critical. Ability to work autonomously while also thriving in collaborative, Agile team settings. Developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences.

Ideally, you will also have experience with Power Pages, Canvas Apps and Model-Driven Apps (Code Apps), PCF (PowerApps Component Framework) Controls, integrations using Azure Functions, Azure Logic Apps, and Azure Service Bus, Data Migration using SSIS (KingswaySoft) and Azure Data Factory, Copilot Studio, Dynamics 365 Project Operations, Dynamics 365 Field Service, and Dynamics 365 Contact Center.

We require a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with 5+ years of hands-on experience in Microsoft Dynamics 365 CRM development and implementation. Experience working within Agile delivery environments (Scrum/Kanban) is necessary. Microsoft Dynamics 365 or Power Platform certifications are preferred. Strong interpersonal skills are vital for building trusted client and stakeholder relationships.