Shape your future with confidence at EY as a Microsoft Dynamics 365 CRM Manager. This role is pivotal in leading large-scale CRM and Power Platform initiatives, driving technical excellence, and managing high-performing delivery teams. You'll combine strategic oversight, architecture leadership, and people management to deliver scalable, high-quality solutions that enable business transformation within our Global Delivery Services.

Join a globally connected powerhouse of diverse teams where your unique perspective is valued. EY is dedicated to helping you succeed and take your career wherever you want it to go, contributing to building a better working world.

Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business objectives and best practices. Own end-to-end delivery across D365 modules (Sales, Customer Service, Marketing, Field Service), managing and mentoring a team of developers and technical consultants. Collaborate with stakeholders to translate complex business requirements into robust technical solutions, overseeing the development of custom plugins, workflows, and integrations using C#, JavaScript, and the Dynamics 365 SDK.

Establish and enforce development standards through code reviews and testing strategies. Drive solution scalability, security, and performance. Manage project timelines, budgets, and resource utilization. Act as a senior technical advisor, articulating risks and recommendations. Responsible for decision-making, optimizing processes, resource management, and performance evaluation to meet organizational goals.

We seek a Microsoft Dynamics 365 CRM Manager with strong leadership experience managing technical teams in Dynamics 365 and Power Platform delivery environments. You should possess deep expertise in Dynamics 365 CRM customization, extensibility, and solution architecture, with a solid hands-on understanding of C#, JavaScript, HTML, CSS, and integration patterns.

Proven experience delivering complex, enterprise-scale CRM implementations and a strong grasp of Agile delivery models are essential. Excellent stakeholder management, communication, and executive-level presentation skills are required. A strategic mindset with strong problem-solving, decision-making, and prioritization capabilities is crucial. Ideally, you will have developed and customized AI Copilots and agents.

Candidates should have a Bachelor’s degree in Computer Science, Information Technology, or a related field, with a minimum of 7+ years of experience in Microsoft Dynamics 365 CRM development and implementation, including at least 1 year in a managerial or leadership role. A strong understanding of CRM data models, security, compliance, and enterprise integration patterns is necessary. Experience managing budgets, delivery risk, and resource planning for complex programs is also required. Microsoft Dynamics 365 and/or Power Platform certifications are preferred.