Join EY's Global Delivery Services as a Microsoft Dynamics 365 CRM Manager. Lead significant CRM and Power Platform projects, ensuring technical excellence and managing high-performing teams. This role blends strategic vision, architectural leadership, and people management to deliver impactful, scalable solutions that drive business transformation.

EY is dedicated to shaping your future with confidence, offering global collaboration, diverse teams, and advanced technology. We believe in building a better working world by empowering individuals and fostering a culture of innovation and inclusivity. Our Global Delivery Services network spans ten locations worldwide, supporting EY's growth agenda through exceptional client service and enablement.

As part of our innovation specialists, you'll contribute to the development of cutting-edge solutions, bringing together the right environment, technologies, and skilled teams for rapid prototyping and innovative thinking.

Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, aligning with business goals and best practices. Own end-to-end delivery across D365 modules (Sales, Customer Service, Marketing, Field Service), ensuring quality and desired outcomes.

Manage and mentor a technical team, providing direction, feedback, and career development. Collaborate with functional consultants, architects, and stakeholders to translate business needs into robust technical solutions. Oversee the development of custom plugins, workflows, integrations, and extensions using C#, JavaScript, Dynamics 365 SDK, and Power Platform.

Establish and enforce development standards through code reviews, design governance, and testing. Drive solution scalability, security, and performance through architecture oversight. Manage project timelines, budgets, scope, and resources for on-time, within-budget delivery. Develop and maintain technical documentation. Serve as a senior technical advisor, articulating risks and recommendations. Make key decisions, optimize processes, manage resources, and oversee team performance.

A strong background in leading technical teams for Dynamics 365 and Power Platform deliveries is essential. You should possess deep expertise in Microsoft Dynamics 365 CRM customization, extensibility, and solution architecture, along with a solid understanding of C#, JavaScript, HTML, CSS, and integration patterns (Azure and Power Platform).

Proven experience in delivering complex, enterprise-scale CRM implementations and a strong grasp of Agile delivery models, estimation, planning, and governance are required. Excellent stakeholder management, communication, and executive-level presentation skills are crucial for this role. A strategic mindset with robust problem-solving, decision-making, and prioritization capabilities is key.

Ideally, you have developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs. A Bachelor’s degree in Computer Science, Information Technology, or a related field is required, with a minimum of 7+ years in Microsoft Dynamics 365 CRM development/implementation, including at least 1 year in a leadership role. Strong understanding of CRM data models, security, compliance, enterprise integration patterns, and managing budgets/risks is also necessary.