Join EY to shape your career with unique opportunities and contribute to building a better working world. As a Microsoft Dynamics 365 CRM Manager within our AI Business Solutions team, you will lead significant CRM and Power Platform initiatives, drive technical excellence, and manage high-performing delivery teams. This role requires a blend of strategic vision, architectural leadership, and people management to deliver robust, scalable solutions that foster business transformation.

Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business goals and industry best practices. Oversee end-to-end delivery for D365 modules like Sales, Customer Service, Marketing, and Field Service, maintaining accountability for quality and outcomes. Manage and mentor a team of developers and consultants, providing guidance, performance feedback, and career development. Collaborate with functional teams and stakeholders to translate business needs into technical solutions. Develop custom plugins, workflows, and integrations using C#, JavaScript, SDK, and Power Platform. Establish and enforce development standards through code reviews and design governance. Drive solution scalability, security, and performance through architecture oversight and optimization. Manage project timelines, budgets, and resources for timely and cost-effective delivery. Create and maintain technical documentation, including architecture diagrams and deployment standards. Serve as a senior technical advisor, clearly communicating risks and recommendations to stakeholders.

Requires strong leadership experience in Dynamics 365 and Power Platform environments. Deep expertise in Microsoft Dynamics 365 CRM customization, extensibility, and solution architecture is essential. Solid understanding of C#, JavaScript, HTML, CSS, and integration patterns (Azure, Power Platform) is necessary. Proven experience delivering complex, enterprise-scale CRM implementations is required. Strong grasp of Agile delivery models, planning, and governance is expected. Excellent stakeholder management, communication, and executive presentation skills are crucial. A strategic mindset with strong problem-solving and decision-making abilities is needed. Experience developing and customizing AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM for intelligent automation is highly desirable. Minimum of 7+ years in Microsoft Dynamics 365 CRM development/implementation, with at least 1 year in a leadership role. Bachelor’s degree in Computer Science, Information Technology, or a related field.