Advance your career with EY, a global leader offering unparalleled scale, support, and a culture of inclusivity. Join a dynamic environment where your unique contributions help shape the future of our organization and build a better working world. This role focuses on AI Business Solutions, specifically within Dynamics CRM.

EY's Global Delivery Services (GDS) comprises a vast network of service delivery centers worldwide, crucial to EY's growth strategy. With over 80,000 professionals across ten locations, GDS provides essential consulting, assurance, tax, strategy, and knowledge support to clients globally. Enablement Services within GDS offers cost-effective, high-skill services in areas like Markets, Finance, IT, and more. Our innovation specialists collaborate across these teams to drive rapid prototyping and leverage cutting-edge technologies.

Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM and Power Platform initiatives. Oversee the end-to-end delivery of D365 modules, ensuring quality and business alignment. Mentor and manage technical teams, fostering their development. Collaborate with stakeholders to translate business needs into robust technical solutions. Drive custom development using C#, JavaScript, and the Dynamics 365 SDK. Establish and enforce development standards through rigorous code reviews and testing. Ensure solution scalability, security, and performance. Manage project timelines, budgets, and resources effectively. Act as a senior technical advisor, providing clear recommendations on risks and trade-offs.

A strong leadership background managing technical teams in Dynamics 365 and Power Platform environments is essential. Deep expertise in Dynamics 365 customization, extensibility, and solution architecture is required. Proficiency in C#, JavaScript, HTML, CSS, and integration patterns (Azure, Power Platform) is crucial. Proven experience delivering complex, enterprise-scale CRM implementations and a solid understanding of Agile delivery models are necessary. Excellent stakeholder management, communication, and executive presentation skills are key. A strategic mindset with strong problem-solving and decision-making abilities is expected. Experience developing AI Copilots and agents using Copilot Studio is a significant advantage.