Join NTT DATA as a Microsoft 365 Support Specialist, focusing on Teams and SharePoint. This role provides critical L3 offshore support for Microsoft 365 platforms, ensuring seamless operations and project success. You will be instrumental in managing incidents, fulfilling service requests, and supporting migrations within a dynamic and innovative environment.

This position offers an opportunity to contribute to a global leader in technology services, working with cutting-edge solutions and collaborating with international teams. We are committed to fostering an inclusive and forward-thinking workplace where your contributions make a real impact.

As a Microsoft 365 Support Specialist, you will deliver L2 & L3 support for Teams, SharePoint, and Power Platform environments. Your duties include resolving incidents and service requests during offshore support hours, monitoring support queues to address critical issues before U.S. business hours, and actively participating in operational activities such as migrations, testing, and remediation.

You will also collaborate with project teams, attend sprint ceremonies, and execute minor enhancements and upgrades. Maintaining project documentation, knowledge base articles, and performing thorough handoff activities to onshore teams are also key aspects of this role. Ensuring timely delivery and accurate reporting of statuses will be vital for success.

We are seeking individuals with strong expertise in Microsoft 365 administration and support, including deep knowledge of Teams, SharePoint Online, and Power Platform. Proficiency in incident and service request management, coupled with excellent troubleshooting and issue resolution skills, is essential.

Candidates should possess a solid understanding of change and release management processes, as well as strong capabilities in documentation and knowledge management. Effective stakeholder communication is crucial for this role. While specific degree requirements are not detailed, a background in technology support or a related field is implied.