Join NTT DATA as a Messaging Services Specialist focusing on MS Teams in Bangalore, Karnataka. This role requires flexibility for 24x7 operations and involves supporting, modifying, and updating messaging software systems. You will troubleshoot and resolve client issues, perform maintenance tasks, and collaborate with senior team members on technical projects. Strong analytical and problem-solving skills are essential for this self-motivated position.

Troubleshoot and resolve client problems related to integrated data processing and communication solutions. Perform maintenance tasks including software installations, upgrades, and testing for messaging hardware and software systems. Collaborate with senior team members on research, studies, design reviews, and client briefings. Provide steady-state support for messaging infrastructure, manage on-call responsibilities, handle complex issues and escalations, and perform server maintenance.

Effectively coordinate with customers to understand their needs and deliver appropriate solutions. This role involves exercising discretion and independent judgment on technical matters.

Proficiency in messaging technologies such as Microsoft Office 365, Exchange 2013/2016 on-prem, Outlook (all versions), OWA, and mobile device management. Expertise in troubleshooting end-user tasks, recipient management (mailboxes, groups), mailbox moves/permissions, import/export, client/application troubleshooting, and PowerShell commands. Familiarity with ITSM tools for request, incident, change, and problem management is required. Experience in customer coordination and providing solutions is essential.