Join NTT DATA as a Messaging Services Specialist and contribute to our innovative and inclusive work environment. We are seeking passionate individuals eager to grow with a leading global technology services company. This role is based in Bangalore, India, and offers an opportunity to work with cutting-edge M365 solutions.

This position demands a customer-centric mindset, prioritizing the delivery of high-quality support and an exceptional client experience throughout their journey. The role involves flexible working hours to support 24x7 operations or US business hours, requiring individuals who can perform all facets of their responsibilities with analytical, communication, and problem-solving skills. We value energetic, self-motivated team members who are self-sufficient in accomplishing tasks.

As a Messaging Services Specialist, you will be responsible for performing a variety of maintenance tasks, including server support, modification, updating, and patching, alongside software installations and upgrades. You will actively participate in troubleshooting and resolving client issues using integrated data processing and communication solutions, exercising discretion and independent judgment on technical matters.

Key duties include managing and troubleshooting user mailboxes, shared mailboxes, and resource mailboxes, as well as administering distribution groups, Microsoft 365 Groups, and mail-enabled security groups. You will resolve Non-Delivery Reports (NDRs), email delivery issues, and client-side Outlook and MS-Teams connectivity problems. Furthermore, you will troubleshoot meeting, chat, and call functionality, manage user additions and removals from Teams, and configure channels, tabs, and apps within Teams.

We are looking for a Messaging Services Specialist with 3-4 years of experience supporting Office 365 environments, specifically Exchange Online, SharePoint Online, and MS Teams. A Bachelor’s degree in Computer Science, Engineering, or a related field is required. Experience with Microsoft 365 cloud services, including Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams, is essential.

Proficiency in creating, managing, and troubleshooting user mailboxes, groups, and administering Microsoft 365 configurations is critical. The role requires strong skills in resolving email delivery issues, Outlook, and MS-Teams connectivity problems, along with troubleshooting meeting, chat, and call functionalities within Teams. Knowledge of ITSM tools for request, incident, change, and problem management is also necessary. A Microsoft 365 certification is preferred.