Join NTT DATA and contribute to a dynamic team as a Messaging Services Specialist Advisor in Bangalore. This role offers an exciting opportunity to work within a forward-thinking organization committed to innovation and client success.

We seek individuals with strong analytical and problem-solving abilities who are energetic and self-motivated. The ideal candidate will possess a good understanding of their role and be capable of performing all facets of their duties, requiring guidance only for new or out-of-scope assignments.

Engage in troubleshooting and resolving client issues using integrated data processing and communication solutions. Perform essential maintenance tasks, including software installations, upgrades, and testing for hardware and messaging software systems.

Collaborate with senior team members on research, operational studies, design reviews, and client technical briefings. Flexibility to extend working hours is expected to ensure task completion.

Handle steady-state support for messaging infrastructure, manage on-call responsibilities, address complex issues and escalations, and perform server maintenance activities.

Proficiency in messaging technologies such as Microsoft Office 365, Exchange 2013/2016 on-premise environments, and client applications like Outlook (all versions), OWA, and MS Teams. Demonstrated ability in troubleshooting end-user support tasks, recipient management (user mailboxes, distribution groups, etc.), and mailbox operations.

Skills in utilizing PowerShell commands and server support are crucial. Familiarity with ITSM tools for request, incident, change, and problem management, along with knowledge of service management and service level management, is beneficial.

Strong customer coordination skills are essential to understand client needs and provide effective solutions. Requires good working knowledge and demonstrated ability in using systems, tools, and procedures to accomplish job objectives, building a deeper understanding of processes, customers, and the organization.