Seeking a seasoned M365 Administrator to expertly manage, support, and maintain our Microsoft 365 ecosystem. This senior role demands a profound grasp of M365 services, including Exchange Online, On-Premises & Hybrid servers, Microsoft Purview, Defender for O365, and MS-Teams.

Ideal candidates will bring robust technical acumen, exceptional problem-solving capabilities, and a strategic approach to optimizing M365 solutions for business success. A customer-centric mindset is crucial for delivering high-quality support and ensuring a positive client experience.

This position requires flexibility to work in shifts supporting 24x7 operations and offers an opportunity to provide deep subject matter expertise, advice, and program delivery. You'll contribute to the development of innovative techniques and plans, manage complex abstract problems, and integrate trends into actionable recommendations. This role is key to enhancing business performance and achieving corporate strategic goals.

Key responsibilities include providing advanced technical support for complex integration issues, performing root cause analysis on failed components, and implementing corrective measures. You will offer guidance and mentorship to junior team members, ensuring a high level of team performance.

This role involves providing day-to-day administration and support for M365 services, including implementation and configuration of Exchange Online, Exchange On-Premises servers, and Microsoft Teams. You will also manage the entire Microsoft Teams Admin Center, controlling guest access, external access, and security/compliance policies.

Responsibilities extend to configuring anti-spam, anti-malware, and anti-phishing policies, monitoring system performance and usage, and generating reports. You'll provide end-user support for Microsoft 365 mailbox administration, recipient management, and platform-level support for M365 Apps like Viva Engage and the Viva Suite. Security and compliance are paramount, requiring implementation and management of security settings, DLP, and regular security audits.

A Bachelor’s degree in Computer Science, Engineering, or a related field is required, coupled with a minimum of 8 years of experience in the administration and support of M365 workloads. You should possess strong knowledge and skills in core M365 services like Exchange Online, Microsoft Teams, SharePoint, and Security and Compliance.

Exceptional communication, collaboration, and problem-solving skills are essential. Candidates must demonstrate the ability to work independently with minimal supervision, alongside a global engineering team, and possess strong organizational and documentation skills. Adaptability and a commitment to continuous learning in emerging technologies are highly valued.

Technical proficiency includes managing server-side configurations, Exchange Online, hybrid environments, mail-flow/transport services, client access/webmail, security & compliance, and email protection. Experience with SharePoint services, architecture, site collection administration, permissions models, and the broader M365 ecosystem is also critical. Familiarity with ITSM tools for request, incident, change, and problem management is necessary.