Join NTT DATA as a Messaging Services Senior Specialist in Noida, India. This role focuses on providing critical support for messaging infrastructure, including SharePoint Online, SharePoint On-Premises, and OneDrive for Business. You will be instrumental in ensuring the stability and performance of these services while mentoring team members and handling day-to-day support operations. We are looking for individuals with a proactive approach to problem-solving and a commitment to delivering exceptional client experiences.

Key responsibilities include delivering steady-state support for messaging infrastructure, managing on-call duties, and resolving escalations and critical issues. You will perform server maintenance, mentor junior team members, and contribute to daily support tasks. Proactive configuration management, health checks, and capacity management are essential. This role involves generating reports using analytics tools and collaborating with Microsoft support for tenant-level issues.

A Bachelor's degree in Computer Science, Engineering, or a related field is required, along with over 5 years of experience in M365 workload administration and support. Essential skills include in-depth knowledge of SharePoint Online, OneDrive for Business, and the broader Microsoft 365 ecosystem. Proficiency in PowerShell for automation and scripting, along with strong analytical, communication, and problem-solving abilities, is crucial. Experience with security hardening, patch management, and collaboration components is expected.