Join NTT DATA and contribute to a forward-thinking organization dedicated to client success and societal impact. This role supports 24x7 operations, requiring strong analytical and problem-solving abilities. The ideal candidate is self-motivated, energetic, and capable of managing tasks with minimal supervision while seeking guidance for novel assignments.

This position involves troubleshooting and resolving client issues using integrated data processing and communication solutions. Responsibilities include performing various maintenance tasks for hardware and messaging software systems, such as installations, upgrades, and testing.

Collaborate with senior team members on research, operation studies, design reviews, and client briefings. Flexibility to extend working hours to meet task completion is essential. The role regularly requires independent judgment on technical matters and a strong command of systems, tools, and procedures.

Develop a deeper understanding of processes, procedures, customers, and the organization to excel in this role.

Provide steady-state support for the messaging infrastructure, including on-call duties and handling complex issues. Manage escalations and perform server maintenance activities.

Troubleshoot end-user support tasks, recipient management (user mailboxes, linked mailboxes, distribution groups, room/equipment mailboxes), mailbox moves, permissions, and client/application troubleshooting. Utilize PowerShell commands effectively for server support.

Engage in customer coordination, understanding client needs and delivering appropriate solutions. Maintain proficiency in various messaging technologies, including Microsoft Office 365, Exchange 2013/2016 on-premises environments, and clients like Outlook (all versions), OWA, mobile device management, SharePoint, Enterprise Vault, Skype for Business, and Boundary Servers.

Leverage knowledge of ITSM tools and platforms for request, incident, change, and problem management, along with service and service level management.

Proficiency in messaging technologies such as Microsoft Office 365, Exchange 2013/2016 on-premise, and clients including Outlook (all versions) and OWA. Experience with mobile device management, SharePoint, Enterprise Vault, Skype for Business, and Boundary Servers is required.

Demonstrate strong troubleshooting skills for end-user support, recipient management (User Mailboxes, linked mailboxes, distribution groups, room/equipment mailboxes), mailbox moves, permissions, import/export tasks, and client/application troubleshooting. Expertise in PowerShell commands and server support is essential.

Familiarity with ITSM tools/platforms for request, incident, change, and problem management, as well as service management and service level management. Experience in customer coordination to understand needs and provide solutions is necessary.

Ability to support messaging infrastructure in a steady-state environment, handle on-call responsibilities, complex issues, escalations, and server maintenance activities.