NTT DATA seeks innovative and passionate individuals to join our growing team. We are looking for a Messaging Services Advisor specializing in SharePoint Online, OneDrive for Business, and MS-Teams to contribute to our success in Noida, India. This role involves applying a broad range of theories and principles to understand customer needs and manage/support systems effectively. The advisor will also perform complex issue analysis and potentially serve as a Subject Matter Expert (SME) for key accounts, providing steady-state support, managing escalations, and conducting upgrades and maintenance.

This position requires a deep understanding of messaging technologies, including SharePoint on-prem servers and SharePoint Online, to deliver expert advice and program delivery. The role also involves contributing to the development of new techniques and plans within the area of expertise, ensuring a thorough understanding and management of customer business needs and expectations. Providing day-to-day support for email and collaboration services is a key responsibility, requiring the ability to work on abstract and complex problems that involve intangible variables.

Key responsibilities include providing deep subject matter expertise, advice, and program delivery, alongside supporting steady-state operations, which may involve flexible working hours and weekend support. The advisor will contribute to developing innovative techniques and plans within their specialized area. A crucial aspect of the role involves managing customer business needs and expectations, and providing comprehensive support for daily operations of email and collaboration services.

Complex problem-solving is a core function, requiring the evaluation of intangible variables and the integration of trends and data into actionable plans and recommendations. The role fosters the development of creative outputs that enhance business performance and align with corporate goals. Anticipating and developing preventative measures for operational and implementation issues is also expected. The advisor will offer advanced technical support for complex integration issues, often leading major projects and resolving difficult client problems where standard practices have failed.

Additional duties include identifying and delivering services that enable business processes, potentially developing automated implementation methods, and performing root cause analysis on failed components to implement corrective measures. Mentoring junior team members, demonstrating exceptional customer service, problem-solving, and communication skills are vital. The ability to work independently and as part of a global team, alongside strong organizational and documentation skills, is essential. Familiarity with ITSM tools for request, incident, change, and problem management is required.

This role demands in-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and the broader Microsoft 365 ecosystem. Responsibilities include managing security hardening, patch/update management, and configuration of collaboration components, search engines, and content management systems. The advisor will configure advanced features like hub sites, managed metadata, and retention policies.

Utilizing monitoring tools such as the Microsoft 365 Security & Compliance Center and SharePoint Admin Center to track performance and compliance is necessary. Generating and presenting regular reports to management is part of the role. A customer-centric approach focused on high-quality support and understanding client requirements to create a positive experience is paramount. Flexibility in working shifts for 24x7 operations is expected.

Candidates should possess analytical, communication, and problem-solving skills, demonstrating self-motivation and self-sufficiency. The role involves performing various maintenance tasks, including server support, modification, updates, patching, software installations, upgrades, and testing. The ability to work on abstract and complex problems, integrate trends into plans, and provide advanced technical support for complex integration issues is critical. Regular exercise of discretion and independent judgment on technical matters is expected, along with a good working knowledge of systems, tools, and procedures. Building a deeper understanding of processes, customers, and the organization, along with developing innovative solutions and performing root cause analysis, are key aspects. Flexibility in adapting to changing technologies and environments, with a proactive approach to continuous learning, is also a requirement.