Join NTT DATA, a global technology leader, and contribute your expertise as a Messaging Services Advisor. This role is crucial for identifying customer needs and expertly managing and supporting messaging systems. You will be instrumental in complex issue analysis and may serve as a Subject Matter Expert (SME) for client accounts, ensuring seamless steady-state support for our messaging infrastructure.

This position requires a proactive approach to troubleshooting, on-call responsibilities, and critical issue resolution. You will also be involved in server maintenance, mentoring team members, and handling daily support operations. We are looking for individuals with a deep understanding of messaging technologies, including Exchange Online, on-prem servers, and Postfix.

As a Messaging Services Advisor, you will provide deep subject matter expertise, advice, and program delivery, supporting 24x7 operations with flexible shift work. You'll contribute to developing new techniques and plans, ensuring a thorough understanding and management of customer business needs and expectations.

Your responsibilities include day-to-day support of messaging infrastructure, working on complex problems that require evaluating intangible variables, and integrating trends and data into actionable recommendations. You will develop innovative solutions to improve business performance and anticipate/prevent operational and implementation issues. Advanced technical support for complex integration issues and root cause analysis for failed components are key. You will also design and implement load testing and disaster recovery scenarios, and mentor junior team members.

Candidates must possess exceptional customer service, problem-solving, and communication skills, with the ability to work independently under minimal supervision and collaborate with global engineering teams. A strong team player attitude is essential, along with excellent organizational and documentation skills.

Key technical areas include health checks, server capacity management, proactive configuration management, security hardening, patch/update management, high-availability components, service and service level management, collaboration components configuration, search engine configuration, and content management support. This role demands expertise in Exchange Online, on-prem servers, and Postfix.