Join NTT DATA as a Messaging Services Advisor, a pivotal role requiring broad expertise in identifying customer needs and managing complex systems. This position offers the opportunity to become a subject matter expert, providing steady-state support for messaging infrastructure, handling escalations, and performing critical server maintenance.

We seek an individual with a strong customer-centric approach, excellent communication skills, and the ability to explain technical concepts to diverse audiences. The role involves flexible working hours to support 24x7 or US business operations, requiring a proactive and self-sufficient individual adept at problem-solving and continuous learning.

This role involves working with abstract and complex issues, integrating data for actionable insights, and providing advanced technical support for intricate integration challenges. You will exercise discretion and independent judgment, leveraging integrated data processing and communication solutions for client problem resolution.

Provide comprehensive support and administration for Microsoft Teams and its integration with other Microsoft 365 services. Monitor Teams performance and reliability, proactively addressing issues to ensure optimal service delivery.

Administer Teams policies, settings, and permissions according to business needs and best practices. Offer technical support and troubleshooting for Teams users, resolving issues across chat, meetings, calls, and file sharing.

Manage user access, configure network settings, and set usage policies for M365 applications like Viva suite, Power Automate, and Sway. Respond to and resolve user support requests, incidents, and service tickets related to M365 applications.

Plan and execute changes within the M365 environment, ensuring minimal disruption and clear communication. Collaborate with IT security to maintain compliance and data retention policies within Teams. Manage the Teams lifecycle, from creation to archiving and deletion.

Educate users on Teams features and best practices to enhance adoption. Coordinate with IT staff for integrating Teams with third-party applications. Maintain detailed documentation for configurations, procedures, and troubleshooting guides. Stay updated on Microsoft Teams updates and emerging technologies.

A Bachelor’s degree in Computer Science, Engineering, or a related field is required, coupled with at least 8 years of experience in administering and supporting M365 workloads. You should possess strong knowledge and skills in Microsoft 365 services, particularly Microsoft Teams and Exchange Online.

Exceptional communication, collaboration, and problem-solving skills are essential. Familiarity with Microsoft Teams Phone System, including direct routing and calling plans, is highly desirable. Knowledge of SIP, PSTN, and VoIP protocols, along with telephony concepts, is beneficial.

Experience interacting with Microsoft support for tenant-level issue resolution is expected. A certification in Microsoft 365 is a significant advantage. The ability to adapt to evolving technologies and a proactive approach to learning are key for success in this dynamic role.