Join Birlasoft, a global leader in Cloud, AI, and Digital technologies, where we combine deep domain expertise with cutting-edge enterprise solutions. As part of the CK Birla Group, we are dedicated to enhancing business productivity and societal efficiency. This role involves supporting industrial clients with Siemens Opcenter MES, ensuring seamless production operations and robust IT/OT integration.

This position focuses on providing essential day-to-day production support for Siemens Opcenter MES within industrial settings. The ideal candidate will possess strong domain knowledge of Opcenter modules and experience with integrations involving PLC, SCADA, and SAP systems.

Provide L1/L2 production support for Siemens Opcenter MES, diagnosing and resolving application issues reported by plant users.

Address production challenges related to workstations, workflows, serial tracking, and product processing.

Troubleshoot integration complexities with ERP, PLC, automation systems, databases, and third-party applications.

Proactively monitor system health to identify and mitigate potential issues before they impact production.

Collaborate with Development and Integration teams for defect resolution and root-cause analysis.

Support deployments, patches, and configuration changes across development, QA, and production environments.

Maintain comprehensive support documentation, knowledge-base articles, and incident records.

Participate in client workshops to gain in-depth knowledge of specific processes.

Engage in on-call support and critical production incident management.

A Bachelor's degree in Computer Science, Information Technology, or a related field is required.

Possess 5+ years of experience in application or MES production support, specifically with the Siemens Opcenter MES platform.

Demonstrate hands-on experience with Siemens Opcenter EXDS or Camstar MES.

Proficient in SQL and database troubleshooting for enterprise/industrial applications.

Working knowledge of C#/.NET, REACT, and Mendix is essential.

Experience with Opcenter log analysis and root cause analysis (RCA) is necessary.

Basic administration skills for Windows Server and IIS are required.

Prior experience supporting manufacturing environments and collaborating with shop-floor teams is beneficial.

Familiarity with ITIL-based incident, problem, and change management practices is expected.

Exhibit strong communication skills and the ability to engage directly with plant stakeholders.