Join our gTech Ads Tools team, where we empower Google's innovations. We are seeking a Manager, Technical Operations to drive automation and infrastructure advancements. Your role will be pivotal in translating intricate business requirements into sophisticated, automated digital workflows. You'll ensure our systems are robust, scalable, and contribute to a seamless customer experience.

This is an opportunity to lead critical operational engines and collaborate with leadership to align with overarching AI-driven automation strategies. We foster a culture of innovation and continuous improvement, aiming to maximize ROI and accelerate market readiness.

Lead the design and implementation of highly automated, scalable digital workflows to resolve operational challenges.

Manage the ongoing enhancement of intake systems, intelligent routing, and support configurations serving numerous global agents.

Partner with product and business leaders to integrate core operational systems with AI automation initiatives.

Maintain essential infrastructure while optimizing systems for faster market entry and improved return on investment.

Cultivate a team environment that prioritizes innovation, ensuring system stability for a seamless customer journey.

A Bachelor's degree or equivalent practical experience is required.

Minimum of 5 years in troubleshooting technical issues for internal or external partners.

Experience in system design or code comprehension (e.g., Java, C++, Python) is essential.

Demonstrated experience in people management.

Preferred candidates will hold a Master's degree in a relevant field and possess extensive experience (8+ years) in project management, analytics, web technologies, data analysis (SQL/MySQL), customer-facing roles, operations management, and Unix/Linux systems.