Embark on a transformative career journey with EY, a global leader dedicated to building a better working world. We cultivate a culture that champions training, opportunities, and creative freedom, empowering you to realize your fullest professional potential.

This role is within our Technology Strategy & Transformation team, focusing on the Financial Services sector. Financial services institutions are navigating significant digital transformations and disruptions. Our expert team comprises business strategists, technologists, and industry leaders who deliver innovative solutions and sustainable value creation.

We are seeking dynamic individuals who are passionate about shaping the future of financial services through innovative thinking and exceptional client service. Join us in exploring new perspectives and driving impactful change.

Lead and guide a team of Business Analysts within transformation programs and projects.

Bring expertise in the Banking domain, specifically in areas interfacing with Contact Centers.

Leverage experience with Contact Center technologies like Chatbot, Voicebot, NLU, LLM/GenAI, RM Chat (Whatsapp), and Genesys Cloud.

Conduct thorough technical analysis and provide insightful solutions to complex client challenges.

A Bachelor of Technology in Computer Science is required.

Possess at least 12 years of work experience as an Engineering Manager.

Demonstrate a minimum of 4-5 years in a Lead BA capacity, with experience in Transformation BA roles.

Proven ability to work collaboratively across multiple client departments while adhering to commercial and legal requirements.

Exhibit a practical, agile, curious, and creative approach to problem-solving, delivering insightful and practical solutions.