Join Optum, a global leader in healthcare technology, and contribute to a mission that improves millions of lives. We are a diverse and inclusive organization focused on advancing health optimization worldwide. This is an opportunity to leverage technology to connect people with the care and resources they need to thrive.

We are seeking a seasoned Lead Amazon Connect Developer to spearhead the design, development, and implementation of large-scale contact center solutions. The ideal candidate possesses deep expertise in Amazon Connect, comprehensive AWS services, and modern digital customer engagement strategies. You will play a pivotal role in shaping our cloud-native application development and ensuring scalable, reliable customer engagement across all digital channels.

You will lead the architectural design and implementation of innovative Amazon Connect solutions, focusing on enhancing customer and agent experiences. This leadership role involves guiding development teams, conducting thorough design and code reviews, and upholding stringent engineering best practices. Your responsibilities extend to hands-on development of Contact Flows, Customer Flows, Transfer Flows, and advanced routing logic within Amazon Connect. You'll also configure essential components like Queues, Routing Profiles, and Agent Experiences, while building robust integrations with third-party systems and enterprise platforms. Furthermore, you'll develop serverless applications using AWS Lambda, create APIs with API Gateway, and work extensively with core AWS services like DynamoDB, S3, SNS, and SQS. Supporting digital channels such as Chat, Messaging, and SMS, you will integrate conversational AI and chatbot solutions. Production support, root cause analysis, and ensuring platform stability through monitoring and on-call activities are also key aspects of this role.

A Bachelor's or Master's degree in Computer Science, Information Technology, or a related engineering field is required, alongside a minimum of 8 years in software development, with at least 4 years dedicated to Amazon Connect. Solid experience with AWS cloud services and enterprise application integrations is essential. Preferred qualifications include AWS certifications (Developer Associate, Solutions Architect Associate/Professional, Connect Specialty), experience with Amazon Lex, conversational AI, integrating with CRM systems, and familiarity with Amazon Bedrock and Generative AI. Experience migrating contact center platforms and knowledge of Agile/Scrum methodologies are also advantageous. Strong leadership competencies, including stakeholder management, problem-solving, and the ability to lead multiple projects, are critical for success in this role.