Join our Engineering, AI & Data team as a Site Reliability Engineering Manager in Bengaluru. This role is central to empowering and driving mission-critical solutions through innovation, whether modernizing existing systems or implementing new technology products and platforms. You will be instrumental in improving financial performance, accelerating digital businesses, and fueling growth.

This position offers the opportunity to lead the design and implementation of SRE-led operating models for enterprise clients, contributing significantly to service reliability and operational excellence. The role involves strategic leadership in operational transformation and collaboration with stakeholders to align IT operations with business objectives.

Lead the design and implementation of SRE-led operating models, assessing operational challenges and defining strategies for service reliability. Develop target operating models encompassing governance, structure, roles, and processes.

Drive the adoption of SRE principles, reliability engineering practices, and service management frameworks. Define and implement incident, problem, change, and operational readiness processes. Establish reliability metrics, SLIs, SLOs, and continual improvement frameworks.

Provide strategic leadership during operational transformation programs, collaborating with stakeholders to align business and IT reliability goals. Facilitate governance forums, drive performance reviews, and identify operational risks. Mentor teams on SRE best practices and modern operating models, supporting initiatives in automation, observability, and resilience.

This role requires a minimum of 8 years of experience in IT Operations, SRE, Infrastructure Management, or Service Management leadership. A strong understanding of Site Reliability Engineering (SRE) principles and reliability-focused operating models is essential.

Proven experience in IT Operations transformation and operating model design is expected, along with expertise in Incident Management, Problem Management, Change Management, and Operational Readiness. Familiarity with Service Management frameworks like ITIL and modern reliability engineering practices is necessary.

Key strengths include stakeholder management, consulting, and organizational transformation experience. The ability to define and track SLI, SLO, SLA, and performance metrics, alongside a solid grasp of observability, monitoring, automation, and platform operations, is crucial. Experience leading large-scale transition programs and excellent leadership, facilitation, presentation, and problem-solving skills are required.