Join Capgemini Engineering as a Manager for Service Assurance, a role pivotal in ensuring seamless connectivity and superior customer experiences. You will be instrumental in proactive network monitoring and efficient incident management within the Telecom and ISP sectors. This position offers the chance to deepen your expertise in critical network and service platforms within a supportive, collaborative setting.

Manage comprehensive service assurance operations from start to finish. Oversee and govern the Major Incident Management processes. Continuously track Service Level Agreements (SLAs), Mean Time To Repair (MTTR), and key operational performance indicators (KPIs). Lead Root Cause Analysis (RCA) reviews and spearhead continuous improvement initiatives. Facilitate clear communication with customers and executives during critical network outages. Ensure strict adherence to operational compliance and accurate reporting. Effectively manage multi-functional Network Operations Center (NOC) and support teams.

A minimum of 12 years of professional experience is required for this role, focusing on seasoned professionals. Demonstrated expertise in Service Assurance Operations, Major Incident Management, and KPI/SLA Management is essential. Strong leadership and stakeholder management skills are critical for success. Proven ability to operate autonomously within complex environments and manage expectations realistically. Capability to motivate teams by fostering a positive and enthusiastic atmosphere. Focus on Industrial Operations Engineering and building credibility with client accounts. Commitment to business objectives and a 'bigger picture' perspective in decision-making.