Seeking a seasoned Program Manager to lead critical initiatives within Artificial Intelligence & Data, focusing on AI Insights & Engagement. The role requires a proven ability to manage large-scale programs and drive significant business impact. This position is ideal for an experienced professional adept at strategic planning and execution.

This role is pivotal in transforming operating models by meticulously documenting current processes, pinpointing inefficiencies, and architecting future-state operational flows for a major Commercial Cards re-platforming program.

Key responsibilities include conducting thorough "as-is" operational process analyses across various functions and regions to identify inefficiencies, risks, and pain points. The role involves actively supporting the design of future-state processes and driving operational transformation initiatives.

Facilitate collaborative workshops with operations teams and business stakeholders, define precise business requirements and operational capabilities, and support operating model design and process optimization activities. Close collaboration with technology, product, and operations teams is essential for implementing target-state solutions, alongside supporting implementation, testing, and transition phases.

A strong background in Banking Operations Business Analysis with 7-11 years of relevant experience is essential. Candidates must possess extensive experience in process mapping, re-engineering, and operational transformation, coupled with a demonstrated ability to perform gap analysis and develop future-state solutions.

Exceptional workshop facilitation and stakeholder management skills are required. Experience in documenting business processes and operating procedures is crucial. Preferred qualifications include experience in Commercial Banking, Retail Banking, Commercial Lending, or Cards Operations, along with familiarity with large-scale transformation programs and target operating model concepts.