Seeking a seasoned Pega Customer Decision Hub (CDH) Senior System Architect to lead the design, development, and implementation of advanced real-time decisioning and next-best-action solutions. This role is pivotal in leveraging Pega CDH to drive impactful business outcomes.

This position offers an opportunity to work with cutting-edge AI and RPA technologies, contributing to innovative solutions within the Artificial Intelligence & Data domain. Join a dynamic team focused on delivering robust and efficient decisioning systems.

Architect and build robust Pega Customer Decision Hub (CDH) solutions. Configure critical components like Next-Best-Action (NBA) strategies, Engagement Policies, Arbitration, and Contact Policies. Develop and maintain Decision Strategies, Action Flows, Treatments, and intricate Customer Journeys. Implement Customer Profile Designer, manage Customer Data, and configure Predictive Analytics models. Ensure seamless integration of CDH with external systems via REST/SOAP APIs. Collaborate closely with business stakeholders, analysts, architects, and QA teams to translate business needs into effective decisioning frameworks. Conduct code reviews, upholding Pega guardrails and best practices. Provide support for application deployment, production releases, and issue resolution. Continuously optimize decisioning performance and monitor strategy execution.

Mandatory Pega Certified Senior System Architect (CSSA) certification. Possession of Pega Certified Decisioning Consultant (PCDC) certification is highly valued. Extensive hands-on experience with Pega Customer Decision Hub (CDH) and customer decisioning frameworks. In-depth knowledge of Next-Best-Action Designer, Decision Strategies, Engagement Policies, Contact Policies, and Arbitration. Proven experience in configuring Actions, Treatments, Channels, and Business Rules. Solid understanding of Adaptive Models, Predictive Analytics, and AI-driven decisioning. Experience integrating CDH with external systems using REST APIs. Familiarity with Java, SQL, and cloud computing platforms is essential. Excellent analytical, problem-solving, and communication capabilities.