Join Capgemini as a Manager-Network Operations and drive excellence in our Telecom and ISP operations. You'll be instrumental in ensuring seamless connectivity, operational efficiency, and outstanding customer experiences through proactive network oversight and rapid incident resolution. This role offers a dynamic environment to deepen your expertise within a collaborative team supporting critical network and service platforms.

Spearhead NOC operations, including staffing and shift management. Oversee the execution of incident, problem, and change management processes. Lead critical response and restoration efforts during major outages. Champion operational improvements through automation and process enhancement. Monitor key performance indicators (KPIs) and customer experience metrics. Collaborate effectively with engineering teams, vendors, and business stakeholders. Foster team development and implement succession planning strategies.

A minimum of 12 years of experience in Network Operations Management is essential. Proven expertise in Incident & Change Management, and Service Delivery Leadership. Strong capabilities in Executive and Customer Communication are required. Experience in Industrial Operations Engineering is preferred. Demonstrated ability to build trust and credibility with client accounts. Showcase clear commitment to achieving business objectives. Ability to operate independently in complex environments and set realistic expectations. Consider the broader strategic implications in decision-making. Motivate teams through a positive and enthusiastic approach.