Join AWS Global Services and contribute to a dynamic team of technical experts dedicated to helping customers thrive on the AWS cloud. Our Enterprise Support organization is seeking a proactive Enterprise Support Manager to lead a team of Technical Account Managers. This role offers a unique opportunity to impact customer success by overseeing the operational health of business-critical applications and driving continuous improvement in their AWS experience.

AWS is the leading cloud platform, trusted by businesses worldwide for its innovation and comprehensive suite of services. We foster an inclusive culture that values diverse experiences, curiosity, and collaboration, providing ample opportunities for mentorship and career growth. We are committed to supporting work-life harmony for our employees.

As an Enterprise Support Manager, you will guide a team of Technical Account Managers who serve as the primary operational contact for your assigned customers. You will be instrumental in planning, reviewing, and ensuring the smooth operation of business-critical applications.

Leverage your extensive background to collaborate effectively with sales leadership, guaranteeing the successful deployment and ongoing operation of AWS's largest application workloads. Conduct regular operational reviews, both internally and with clients, with a constant focus on enhancing the customer's AWS journey. Importantly, you will serve as the customer's advocate within AWS, escalating critical issues and prioritizing business needs to ensure their success.

We are looking for candidates with a strong foundation in technical leadership and customer advocacy. A minimum of 4 years in technical team management and 5 years of direct customer engagement, particularly with senior executives, is essential.

Essential qualifications include a Bachelor's degree in Computer Science, Mathematics, or a related discipline. Experience in managing technical teams, engaging directly with customers at an executive level, and familiarity with enterprise software companies are prerequisites for this role.

Preferred qualifications enhance your candidacy, including a track record of driving improvements in support processes, experience in systems administration, network engineering, software development, technical account management, business relationship management, or consulting. Familiarity with AWS services or other cloud platforms is highly desirable.