Embark on a career-defining journey as a Manager in E-commerce Transformation at EY. This role is central to driving significant advancements within our Customer practice, blending expertise in digital commerce strategy, enhancing customer experiences, optimizing operating models, and ensuring delivery excellence. You will be instrumental in guiding clients to achieve superior online growth, streamline commerce operations, improve product discoverability, boost conversion rates, refine order experiences, and maximize omnichannel effectiveness.

Work collaboratively with key business and technology stakeholders to architect robust commerce roadmaps, develop agile and scalable operating models, and implement transformative initiatives. The ultimate aim is to drive increased revenue realization, accelerate digital adoption, elevate customer satisfaction, and achieve greater operational efficiency.

Join a global network where your unique perspective is valued. EY Global Delivery Services is a worldwide network of service delivery centers supporting EY's growth agenda. With a journey that began in 2002, we have grown to over 80,000 professionals across ten global locations, providing comprehensive support in consulting, assurance, tax, strategy, and transactions.

Spearhead business development by supporting the E-commerce transformation pipeline across advisory, implementation, and managed transformation opportunities. Contribute to compelling proposals, RFP responses, business cases, and executive presentations, focusing on digital commerce growth and operational enhancements.

Design and refine our commerce transformation offerings to align with client priorities, encompassing digital channel expansion, product data enrichment, checkout process optimization, and comprehensive omnichannel enablement. Drive thought leadership through client workshops and develop insightful perspectives on evolving e-commerce trends, digital buying behaviors, platform modernization, and commerce operating model evolution.

Lead client engagements by managing e-commerce transformation workstreams from initial assessment through strategy development, roadmap design, implementation planning, and ongoing execution support. Analyze critical commerce journeys, digital storefronts, product information flows, merchandising strategies, search functionalities, order management touchpoints, and performance metrics to identify key areas for improvement.

Demonstrate deep knowledge of digital commerce capabilities, including B2B and B2C commerce, marketplace models, dealer and distributor portals, and subscription commerce. Possess exposure to leading commerce platforms and ecosystems such as Salesforce Commerce Cloud, Adobe Commerce, Shopify, SAP Commerce Cloud, BigCommerce, Akeneo, Salsify, and similar technologies.

We are seeking individuals with 8+ years of experience in e-commerce transformation, digital commerce, omnichannel strategy, customer experience, product data transformation, or commerce operations. Consulting experience is highly valued.

Proven ability to support or lead e-commerce transformation programs, digital channel improvement initiatives, or commerce operating model redesign. Possess a strong understanding of e-commerce journeys, digital merchandising, product information management, order experience, conversion optimization, and key commerce performance metrics. Hands-on experience with e-commerce platforms, analytics tools, PIM, OMS, CRM, or related digital commerce technologies is essential. Excellent business development support, stakeholder management, communication, and project delivery skills are required.