Join gTech Ads at Google to empower customers globally by bringing innovative products to life. Our teams leverage technical expertise and deep product knowledge to address complex customer needs, offering bespoke solutions and scalable tools.

We are looking for a Manager, Customer Success Acceleration to lead and drive strategic initiatives that ensure our clients thrive. This role is pivotal in shaping customer success through expert guidance and innovative strategies within the Google Ads ecosystem.

Partner with executive stakeholders to architect and implement comprehensive e-commerce and multi-channel strategies, ensuring organizational alignment and success.

Collaborate closely with sales leadership to synchronize priorities, address client needs, and achieve quarterly growth objectives using our Customer Success Acceleration service strategy.

Lead and mentor digital media specialist teams to achieve marketing goals, drive account excellence, and maximize ROI. Foster problem-solving capabilities for customer lifetime value, cultivate strong sales partnerships, and meet core business objectives.

A Bachelor's degree or equivalent practical experience is required, alongside 11 years of experience in customer relationship development within digital media or digital marketing/advertising solutions.

Candidates must also possess 5 years of proven experience in leading, mentoring, and developing teams. A Master's degree or equivalent practical experience is preferred, along with experience in applying AI for automation and operationalizing AI-driven workflows.