Join gTech Ads as a Manager, APAC Global Scaled Delivery, where you'll lead a team dedicated to supporting our extensive Ad products stack. We empower clients, from small businesses to large enterprises, to maximize their success with Google's Ad and Publisher products. Our services range from enhancing self-help resources and in-product support to offering expert guidance for account setup, campaign implementation, and sophisticated technical and measurement solutions. We collaborate closely with Sales, Product, and Engineering teams to refine our offerings and elevate client experiences, ensuring customers achieve optimal ROI and maintain trust in Google as a valued partner.

This pivotal role involves leading a team of technical experts focused on understanding publisher business objectives. You will guide them in achieving these goals through expert technical troubleshooting, innovative strategies, and exceptional execution. The team excels as pre and post-sales specialists, leveraging deep technical knowledge and operational experience to advise and support publishers utilizing Google Ad Manager for ad serving and yield management.

As product experts, team members bridge the gap between Partner Technology and Operations, Google Product and Engineering, and Google Sales teams. Google's mission to create world-changing products is brought to life by gTech's global advisory teams. Our solutions are built on a foundation of technical proficiency, product mastery, and a profound understanding of complex customer needs. Whether developing custom solutions for unique challenges or creating scalable tools for global use, our objective is always to ensure clients harness the full capabilities of Google products.

Lead an organization of over 8 individuals responsible for delivering technical troubleshooting support and solutions to Gold and Silver tier publishers across the APAC region.

Act as the primary regional escalation point and a trusted technical advisor for strategic APAC Gold and Silver publisher partners, ensuring the delivery of high-quality solutions and efficient issue resolution.

Drive the strategic objectives of the organization, fostering strong relationships with executive leadership throughout gTech.

Ensure strategic alignment regarding opportunities and customer priorities, positioning technical services as a key competitive differentiator while simultaneously enhancing operational efficiency.

Manage and direct high-level discussions with stakeholders and clients to effectively translate business objectives into actionable technical projects. Define clear priorities and develop resourcing plans with a focus on both depth and breadth of impact.

A Bachelor's degree or equivalent practical experience is required.

Possess at least 7 years of experience in troubleshooting technical issues for internal or external partners and customers.

Have a minimum of 2 years of experience in people management.

Demonstrate experience in either system design or the ability to read code (e.g., Java, C++, Python).

Preferred qualifications include a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field.

Ideal candidates will have 10 years of experience managing projects and working with analytics, software coding, or customer-facing web technologies.

Significant experience within the digital advertising industry or 7 years of experience in technology-related consulting is highly advantageous.

Experience with database technologies like SQL, and scripting or coding in languages such as Python, Java, or JavaScript for troubleshooting or automation is beneficial.

Prior experience in technical consulting, technical sales, sales engineering, or operations is a plus.