Join our Technology Strategy & Transformation team as a Manager in AMS Support & Delivery. You will be instrumental in designing and implementing solutions that drive functional excellence and support innovation. This role offers a dynamic environment where enterprise technology serves as a key enabler for business growth.

Lead the end-to-end configuration of Manhattan Active Omni modules, focusing on Order Management, Store Fulfillment, and Inventory Availability. Analyze client requirements to optimize business processes and translate them into effective system configurations. Collaborate with development teams on API and integration management, ensuring seamless connectivity with ERP, WMS, POS, and e-commerce platforms. Design and execute test scenarios, including UAT, to validate functional and performance requirements. Drive configuration workstreams across multiple projects, ensuring timely delivery of all objectives. Maintain comprehensive documentation, including configuration specifications and runbooks. Provide L3 support for production issues, performing root cause analysis and implementing solutions.

This role requires a minimum of 6 years of hands-on experience with Manhattan Active Omni or Manhattan OMS, coupled with over 3 years of full-lifecycle implementation expertise. Deep knowledge of Order Orchestration, Sourcing & Allocation, Store Fulfillment, and Inventory Visibility is essential. A strong understanding of omnichannel retail processes like BOPIS, ship-from-store, endless aisle, and returns management is expected. Familiarity with Manhattan Active Platform architecture, configuration, and workflow design, along with REST API and integration experience, is also required. Excellent communication skills are necessary to convey technical concepts to business stakeholders.