Join our dynamic Technology Strategy & Transformation team as a Manager in AMS Support & Delivery. This role is pivotal in driving enterprise technology solutions that go beyond operational maintenance, acting as a catalyst for functional excellence, innovation, and sustained growth. You will be instrumental in shaping and executing technology initiatives within Deloitte Touche Tohmatsu India LLP.

Lead comprehensive OMS implementation, enhancement, and production support. Develop solution strategies aligned with business objectives and operational requirements. Manage project lifecycles, including timelines, risk mitigation, and resource allocation. Foster collaboration with Business, Product, Development, QA, and Infrastructure teams to deliver robust and scalable OMS solutions. Oversee all phases from requirements gathering and solution design to testing, deployment, and release management.

Drive efficient production support operations, including incident resolution, root cause analysis, and continuous process improvement. Ensure strict adherence to SDLC, Agile best practices, governance protocols, and quality standards. Mentor and guide teams of analysts and consultants, promoting their technical and functional development. Provide clear and concise project updates to stakeholders and executive leadership.

We are seeking candidates with extensive expertise in Order Management Systems (OMS) and managing the complete order lifecycle. Prior experience with order fulfillment, inventory, shipping, returns, pricing, and system integrations is essential. A strong understanding of REST APIs, SQL, JSON/XML, Jira, Confluence, and API testing concepts is required. Demonstrated experience leading large-scale OMS implementation and transformation programs is crucial.

Exceptional leadership, stakeholder management, communication, and decision-making abilities are paramount. The ideal candidate will possess 10-14 years of experience in OMS, Retail, E-commerce, or Supply Chain domains, with a proven track record of leading teams and projects. Experience with Agile/Scrum and SDLC methodologies is necessary. Familiarity with platforms like IBM Sterling OMS, Manhattan OMS, Oracle OMS, SAP Order Management, or Salesforce OMS is advantageous. Experience with cloud-based OMS platforms, Azure integrations, and digital transformation initiatives is a plus.

A Bachelor’s degree in Computer Science, IT, Engineering, Business, or a related field is required. Exposure to delivery governance, vendor management, and client-facing engagements is highly desirable.