Join Rippling, a leading company revolutionizing HR, IT, and Finance management for businesses. We offer a unified platform to streamline employee lifecycle processes, from onboarding to payroll and benefits. Our innovative approach allows for efficient management of all workforce systems in a single place.

This Manager, Account Management role is based in our Bangalore office, focusing on leading and developing our Account Management team for the SMB segment. We are seeking a pragmatic and solutions-oriented leader with a strong track record in building and motivating high-performing teams.

Lead and coach a team of Account Managers to achieve quota attainment and personal objectives, fostering their professional growth and development. Drive Net Revenue Retention (NDR) monthly, focusing on both customer retention and expansion opportunities. Establish best practices for customer engagements, ensuring seamless client success processes. Manage and resolve customer escalations, facilitating excellent coordination with internal teams such as support, implementation, and billing. Take an entrepreneurial approach to identify and implement innovative strategies for performance improvement.

A minimum of 3 years' experience managing client-facing sales, Customer Success, or Account Management teams in a fast-paced environment is required. Previous experience as a high-performing individual contributor in an Account Manager or Customer Success Manager role is essential. You should possess a passion for hiring and developing talent, with a proven track record of team quota attainment through Net Revenue Retention. Strong leadership, people management, and communication skills are vital. The ideal candidate is highly organized, self-motivated, detail-oriented, and possesses an adaptive mentality to thrive in a dynamic setting.