Join EY and build an exceptional career while contributing to a better working world. We are seeking a seasoned Senior Manager / Associate Director to spearhead Governance, Performance, and Delivery Assurance for a key Managed Services portfolio.

This leadership position is crucial for driving operational governance, enhancing delivery effectiveness, ensuring performance visibility, managing risks, and fostering continuous improvement across extensive managed services engagements. Collaborate closely with Delivery and Account Leaders, as well as Business Executives, to elevate operational excellence, boost service performance, and guarantee consistent delivery of business outcomes.

This is a high-impact role demanding a blend of operational leadership, strategic insight, adept stakeholder management, and deep expertise in delivery governance.

As the Governance and Performance Leader for a Managed Services Portfolio, you will act as a trusted advisor, establishing robust governance frameworks for service performance, risks, and business outcomes. Drive disciplined execution through governance forums and operational reviews.

Focus on Delivery Assurance and Service Health by assessing delivery maturity and identifying risks proactively. Lead improvement initiatives and provide executive-level visibility into operational performance.

Strengthen Risk, Compliance, and Operational Resilience by building a comprehensive governance ecosystem, overseeing risk management, and ensuring readiness for audits. Lead Performance Measurement and Insights by defining KPIs, developing insightful reports, and fostering accountability through transparent performance management.

Drive Delivery Maturity and Operational Excellence by embedding best practices and leading service maturity assessments. Enable Business Growth and Client Confidence by strengthening stakeholder trust and ensuring governance models adapt to evolving business and client needs.

We require a minimum of 18 years of experience in Managed Services, Technology Services (AMS/FS/Digital Engineering), or Cyber Security Services. Demonstrated leadership experience in governance, operational excellence, service management, or delivery assurance is essential.

A strong understanding of managed services operating models and service delivery frameworks is necessary, along with direct experience engaging with senior business and delivery stakeholders. Proven ability to drive organizational change and operational transformation is key.

Candidates must possess strong analytical, communication, and executive presentation skills. Experience within Cyber Security Managed Services, SOC Operations, Infrastructure Operations, Cloud Operations, or Technology Operations environments is preferred. Familiarity with ITIL, ISO 27001, Service Management, and Operational Excellence frameworks is required. Exposure to AI-enabled operations, intelligent automation, and digital transformation initiatives, as well as experience in global delivery environments supporting complex enterprise clients, is highly valued.