Join Prime Video Experience Technology as a Live Ops Support Engineer, a pivotal role in maintaining and enhancing the reliability of our core streaming infrastructure.

You will be instrumental in ensuring the seamless operational support for critical systems that power the Prime Video experience for millions of users globally. This position offers a fantastic opportunity to contribute to a dynamic team focused on technical excellence and innovation.

Provide expert technical support for Prime Video's fundamental technology systems, adeptly troubleshooting and resolving complex technical challenges.

Develop and maintain essential support scripts and comprehensive documentation. Collaborate effectively with diverse, cross-functional teams to proactively improve system reliability and performance.

Conduct thorough root cause analyses and implement strategic preventive measures to minimize future occurrences of issues.

A minimum of 2 years in technical support, with proven experience in troubleshooting and debugging intricate technical systems.

Possess at least 1 year of experience in a Level-2 role, demonstrating proficiency in ticket creation, escalation, incident management, and metrics reporting. Familiarity with AI-powered tools for diagnostics, triage, or operational support is expected.

Demonstrate a strong ability to perform root cause analysis and implement corrective actions that effectively prevent recurrence of issues.