Join the Prime Video Experience Technology team as a Live Ops Support Engineer and contribute to the technical excellence and seamless operation of our critical systems. This role is vital for maintaining and enhancing the reliability of the core technology infrastructure powering Prime Video's global streaming services.

You will provide essential technical support for Prime Video's core technology systems, troubleshoot and resolve complex technical issues, and develop/maintain support scripts and documentation. Collaboration with cross-functional teams is key to improving system reliability, alongside performing root cause analysis and implementing preventive measures to avoid recurring problems.

This role requires a minimum of 2 years in technical support, with demonstrated experience in troubleshooting and debugging systems. Excellent verbal and written communication skills are necessary, along with the ability to coordinate cross-functional inputs and manage priorities effectively. A minimum of 1 year in a Level-2 role, including incident management and metrics reporting, is expected, with exposure to AI-powered diagnostic tools being a plus. Strong analytical skills for root cause analysis and driving corrective actions are essential.